--- title: Gateway limits and splitting payments description: Split payments into multiple transactions to remain within a gateway limit --- [Skip to content](https://kb.clouddepot.com/knowledge/gateway-limits-and-splitting-payments#main-content) English Show submenu for translations ![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png) - [Read Our Blog](https://blog.clouddepot.com/) Open main navigation Close main navigation - [Read Our Blog](https://blog.clouddepot.com/) - English Show submenu for translations - [Go to clouddepot.com](https://www.clouddepot.com/) [Go to clouddepot.com](https://www.clouddepot.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en) 2. [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en) 3. [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) # Gateway limits and splitting payments ## In certain situations, you may need to split payments into multiple transactions to remain within a gateway limit. This article outlines several strategies to help you achieve that. #### What happens when a transaction exceeds the limit You might receive a error message that says similar to the following: *Warning! Transaction xxxxxx is over gateway limit of $xx* The transaction will appear as **pending** and will be Auto Pay type and Direct Debit /ACH ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-20-2026-09-51-09-6837-PM.png?width=670&height=56&name=image-png-Aug-20-2026-09-51-09-6837-PM.png) If the transaction appears as pending before you action Option 2 or Option 3 below, delete the transaction first to release the invoices attached to it. #### Option 1: Contact your gateway provider to request a higher transaction limit. All payment gateways have transaction limits. If you are only slightly over the limit, you can usually contact the gateway provider’s support team to request an increase. #### Option 2: Manually process the payment in the customer portal on behalf of the customer This is a quick workaround. RPS Auto Payments batches all outstanding invoices into a single transaction, but if you process the payment manually in the portal, you can select specific invoices and keep each transaction under the limit. You can repeat this process until all invoices have been loaded or paid. Step 1. Click into the customer card in RPS ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-19-2026-11-08-11-8594-PM.png?width=164&height=106&name=image-png-Aug-19-2026-11-08-11-8594-PM.png) Step 2. Select the 'View Customer Portal' from the quick menu ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-19-2026-11-08-38-7340-PM.png?width=211&height=68&name=image-png-Aug-19-2026-11-08-38-7340-PM.png) Step 3. Select which invoices you would like to process then action the payment using the green payment button ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-19-2026-11-09-13-2953-PM.png?width=420&height=165&name=image-png-Aug-19-2026-11-09-13-2953-PM.png) #### Option 3: Adjust the due dates so payments are staggered Edit the due dates so the payments are staggered rather than processed at the same time. This can help keep each Auto Payment within the gateway’s transaction limit and reduce the chance of the payment failing because the combined total is too high.         - [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started) - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) - [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices) - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay) - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal) - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges) - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) - [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en) - [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content) - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero) - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask) - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa) - [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en) - [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en) - [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en) - [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content) - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status) - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support) - [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en) - [Read Our Blog](https://blog.clouddepot.com/) # Cloud Depot Cloud Depot Help Center Copyright © 2026, Cloud Depot