--- title: Linking payment token in RPS description: Linking a gateway token to a customer in RPS --- [Skip to content](https://kb.clouddepot.com/knowledge/linking-payment-token#main-content) English Show submenu for translations ![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png) - [Read Our Blog](https://blog.clouddepot.com/) Open main navigation Close main navigation - [Read Our Blog](https://blog.clouddepot.com/) - English Show submenu for translations - [Go to clouddepot.com](https://www.clouddepot.com/) [Go to clouddepot.com](https://www.clouddepot.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en) 2. [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en) 3. [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) # Linking payment token in RPS ## This article explains how to link a customer token from your gateway to your customer in RPS #### **How Gateway Token Linking Works in RPS** Payment gateways securely encrypt client payment details and issue a unique **gateway token** to represent the stored payment method. To enable automated payments, RPS links this token directly to the matching customer profile: - **Automatic Matching:** RPS automatically attempts to match incoming gateway tokens to your customer records using their email address. - **Manual Verification & Assignment:** If a match cannot be made automatically (or to link a token manually), you can apply the gateway token directly to the customer's profile inside the RPS portal. *Note: We always recommend verifying that the payer and email match the intended customer account before confirming the link.* #### **How to link a Gateway token to a customer** Locate the customer card you want to apply the gateway token to Customers \> \[Customer\] Gateway Customer Link Select Gateway Customer Link, then click Link this customer to the gateway ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-06-2026-02-38-58-5168-AM.png?width=420&height=269&name=image-png-Aug-06-2026-02-38-58-5168-AM.png) Our tool will try and automatically find the payer based off the email address if a match is found and details look correct you can use the automated link function ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-06-2026-02-41-19-7374-AM.png?width=513&height=105&name=image-png-Aug-06-2026-02-41-19-7374-AM.png)   If no match is found you will need to enter the token manually (that information can be found in from the gateway provider) ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-06-2026-02-41-48-7614-AM.png?width=793&height=162&name=image-png-Aug-06-2026-02-41-48-7614-AM.png) A message will confirm that you are about to link the token ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-06-2026-02-43-00-0334-AM.png?width=838&height=154&name=image-png-Aug-06-2026-02-43-00-0334-AM.png)     - [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started) - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) - [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices) - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay) - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal) - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges) - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) - [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en) - [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content) - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero) - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask) - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa) - [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en) - [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en) - [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en) - [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content) - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status) - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support) - [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en) - [Read Our Blog](https://blog.clouddepot.com/) # Cloud Depot Cloud Depot Help Center Copyright © 2026, Cloud Depot