Linking payment token in RPS

How Gateway Token Linking Works in RPS

Payment gateways securely encrypt client payment details and issue a unique gateway token to represent the stored payment method.

To enable automated payments, RPS links this token directly to the matching customer profile:

• Automatic Matching: RPS automatically attempts to match incoming gateway tokens to your customer records using their email address.
• Manual Verification & Assignment: If a match cannot be made automatically (or to link a token manually), you can apply the gateway token directly to the customer's profile inside the RPS portal.

Note: We always recommend verifying that the payer and email match the intended customer account before confirming the link.

How to link a Gateway token to a customer

Locate the customer card you want to apply the gateway token to

Select Gateway Customer Link, then click Link this customer to the gateway

Our tool will try and automatically find the payer based off the email address if a match is found and details look correct you can use the automated link function

If no match is found you will need to enter the token manually (that information can be found in from the gateway provider)

A message will confirm that you are about to link the token