--- title: Manually Retry Transaction Reconciliation and Apply Payment description: Learn how to manually retry transaction reconciliation and apply payments in your portal to ensure accurate financial records and successful payment processing. --- [Skip to content](https://kb.clouddepot.com/knowledge/manually-retry-transaction-reconcile#main-content) English Show submenu for translations ![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png) - [Read Our Blog](https://blog.clouddepot.com/) Open main navigation Close main navigation - [Read Our Blog](https://blog.clouddepot.com/) - English Show submenu for translations - [Go to clouddepot.com](https://www.clouddepot.com/) [Go to clouddepot.com](https://www.clouddepot.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en) 2. [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en) 3. [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) # Manually Retry Transaction Reconciliation and Apply Payment ## There may be times when you’ll need to manually request for the transaction to be reconciled again. If payments haven’t been applied correctly in your accounting package, such as Xero, you can follow the steps below to request that the transaction be reprocessed. This will allow the payments to be automatically applied to your invoices again.. #### **1. Located the transaction that requires reprocessing** Recurring Payments \> Transactions \> \[Transaction\] \> View Details ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Jul-15-2026-10-05-28-8049-PM.png?width=298&height=117&name=image-png-Jul-15-2026-10-05-28-8049-PM.png) ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Jul-15-2026-09-43-16-8914-PM.png?width=670&height=263&name=image-png-Jul-15-2026-09-43-16-8914-PM.png)   #### **2. Remove any credits or payments from the invoices in your accounting package, if you have not already done so.** If you have applied any credits or manual payments in your accounting package (such as Xero) after the date shown in the oldest log, remove those entries from your accounting package invoices so the invoice amount(s) match the value RPS originally expected to pay. #### **3. Request that RPS reprocess the transaction reconciliation** Re-trigger processing in RPS by locating the green **Yes** button next to Reconciled label. ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-26-2026-12-45-31-4827-AM.png?width=250&height=49&name=image-png-Aug-26-2026-12-45-31-4827-AM.png) Click that button to show the Remove Reconcile - click **Yes, Remove Reconcile**   ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Jul-15-2026-10-08-25-6314-PM.png?width=357&height=247&name=image-png-Jul-15-2026-10-08-25-6314-PM.png) Reprocessing will take approximately 5 minutes, during which the payments will be correctly applied to your clearing account (if used). #### **4. Handled the manual payment** If the customer has made any manual payments outside of RPS, these must be handled in your accounting system, either as a credit on their account or as a manual refund back to the customer.   - [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started) - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) - [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices) - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay) - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal) - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges) - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) - [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en) - [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content) - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero) - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask) - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa) - [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en) - [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en) - [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en) - [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content) - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status) - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support) - [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en) - [Read Our Blog](https://blog.clouddepot.com/) # Cloud Depot Cloud Depot Help Center Copyright © 2026, Cloud Depot