--- title: Recurring Payment - Frequently Asked Questions description: These are some of the frequently asked questions regarding RPS --- [Skip to content](https://kb.clouddepot.com/knowledge/recurring-payment-faq#main-content) English Show submenu for translations ![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png) - [Read Our Blog](https://blog.clouddepot.com/) Open main navigation Close main navigation - [Read Our Blog](https://blog.clouddepot.com/) - English Show submenu for translations - [Go to clouddepot.com](https://www.clouddepot.com/) [Go to clouddepot.com](https://www.clouddepot.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en) 2. [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en) 3. [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) # Recurring Payment - Frequently Asked Questions ## These are some of the frequently asked questions regarding RPS **Question: How do I setup a direct debit on behalf of my customer?** Answer: Navigate to Customers - \> \[Customer\] -\> View Customer Details -\> View Customer Portal Then click **View Customer Portal ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-21-2025-03-55-47-4201-AM.png?width=550&height=142&name=image-png-Aug-21-2025-03-55-47-4201-AM.png)** Once you are in the customer portal, select the **options tab** and click the Setup Direct Debit button. Follow the on-screen instructions. If you prefer not to have your customer receive an email notification, enter your own email address in place of the customer’s. ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Aug-20-2025-11-18-36-2885-PM.png?width=212&height=235&name=image-png-Aug-20-2025-11-18-36-2885-PM.png) **Question: How do I handle a failed Direct Debit/ACH payment?** [Please see this KB for more information.](https://kb.clouddepot.com/knowledge/how-to-handle-credit-card-direct-debit-/-ach-payment-failures?hsLang=en) **Question: If I activate Auto Payments for a customer, will it also pay any older outstanding invoices?** Yes, when Auto Payments are activated, all outstanding invoices will be automatically processed and paid, in subject to the the payment rules passing. **Question: How often does Auto Payment run?** By default it will run every 24 hours, it will not run at exactly the same time each day. You can request the Auto Payment runs on-demand in our tool under the logs page. **If a Auto Payment fails, will it try again?** For credit card payments, the system will attempt to process the payment again based on the retry policy specified in the customer's profile. However, for Direct Debit or ACH payments, the system will not automatically attempt a retry.   **Can a customer turn on/off Auto Payments?** Yes, customers have the ability to enable or disable the Auto Payment option through the customer portal. If you prefer that customers do not have the option to turn off Auto Payments, this setting can be restricted within the customer card.   **If a customer has Auto Payments turned on can they manually pay a invoice before its due date?** Yes, if the customer manually pays the invoice through the customer payment portal, we will mark it as paid and reconcile it accordingly, preventing the Auto Payment from processing that invoice. Additionally, if a customer makes a direct payment outside of the RPS and you record it as paid before the due date, the Auto Payment will also not run for that invoice. - [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started) - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) - [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices) - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay) - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal) - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges) - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) - [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en) - [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content) - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero) - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask) - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa) - [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en) - [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en) - [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en) - [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content) - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status) - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support) - [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en) - [Read Our Blog](https://blog.clouddepot.com/) # Cloud Depot Cloud Depot Help Center Copyright © 2026, Cloud Depot