--- title: Sync Faults caused by Xero user permission restrictions description: Sync issues caused by Xero permissions --- [Skip to content](https://kb.clouddepot.com/knowledge/sync-faults-xero-permission-restrictions#main-content) English Show submenu for translations ![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png) - [Read Our Blog](https://blog.clouddepot.com/) Open main navigation Close main navigation - [Read Our Blog](https://blog.clouddepot.com/) - English Show submenu for translations - [Go to clouddepot.com](https://www.clouddepot.com/) [Go to clouddepot.com](https://www.clouddepot.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en) 2. [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en) 3. [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) # Sync Faults caused by Xero user permission restrictions ## Some customers might be experiencing sync faults due to a update to how Xero handles users permissions ### **Issue Detected — Sync Fault from Xero** This guide explores the recent security changes implemented by Xero and provides instructions on how to resolve the authorization error preventing contacts from syncing between Cloud Depot and Xero. ### **1. Why am I seeing this error?** On **29 June 2026**, Xero Developer Relations rolled out a major security upgrade that strictly aligns third-party API actions with internal user roles and permissions managed inside Xero Central. Previously, external connections could sometimes bypass specific user boundaries. With this new update, Xero explicitly enforces real-time permissions: **if the specific user who originally connected Cloud Depot to Xero does not have the necessary high-level clearance, the sync will instantly fail.** Common reasons this error occurs: - You currently have the **“Update Xero contacts”** option enabled in Cloud Depot. As a temporary workaround, **you can disable this option.** - The user who connected the integration has a **Read Only** or restricted **Invoice Only** role. - The connecting user is a **Standard** user but has had specific user-level restrictions applied to their account and the **BankAccountAdmin** permission is unticked. ### **2. How to Fix the Permission Issue** #### **Step 1: Check Xero User Settings** 1. Log into Xero and navigate to your organization's user settings. 2. Ensure the user performing the reconnection holds a **Standard** or **Advisor** role with no custom feature restrictions applied. 3. **Important:** When we update Xero contacts we require the **BankAccountAdmin** option to be selected (even though we do not populate that field)  ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Jun-30-2026-07-33-26-9781-PM.png?width=670&height=397&name=image-png-Jun-30-2026-07-33-26-9781-PM.png) #### **Step 2: Reconnect Xero to Cloud Depot** [After making the permission changes in Step 1 you might be required to re-connect to Xero please see step 2 from the KB below.](https://kb.clouddepot.com/knowledge/connecting-to-xero-oauth-2.0?hsLang=en)   - [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started) - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) - [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices) - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay) - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal) - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges) - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) - [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en) - [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content) - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero) - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask) - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa) - [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en) - [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en) - [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en) - [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content) - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status) - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support) - [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en) - [Read Our Blog](https://blog.clouddepot.com/) # Cloud Depot Cloud Depot Help Center Copyright © 2026, Cloud Depot