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Understanding Autotask API Limits

To keep their platform stable and fast for everyone, Autotask places limits on how many "calls" (requests for data) can be made to their servers within a single hour. This article explains what those limits are, how Cloud Depot monitors them for you and what the numbers in your logs mean.

What are Autotask API Limits?

Think of the API limit like a speed limit or a traffic allowance. Autotask allows a specific number of interactions (requests to read or write data) per hour for your entire Autotask database.

  • The Limit: Typically 10,000 requests per rolling 60-minute window.

  • The Scope: This limit applies to your entire Autotask instance, not just Cloud Depot. If you have other integrations (e.g., RMM tools, quoting tools, or custom scripts) connecting to Autotask, they all "eat from the same pie."

What happens if I go over the limit?

Autotask has a two-stage system to manage heavy traffic:

  1. The Slow Down (Latency): When your database uses 50% or more of its hourly allowance, Autotask intentionally slows down responses (adding 0.5 to 1 second of delay per call). You might notice syncs taking slightly longer during these times.

  2. The Stop (Suspension): If you hit 100% of the limit (e.g., 10,000 calls), Autotask will temporarily block all further API requests. You will see error messages in your logs until the rolling hour clears up and usage drops back down.

How Cloud Depot monitors your limits

We check your current usage levels every time we connect to Autotask. This helps us (and you) understand if a sync failure is due to a genuine error or simply because Autotask has put up a "Stop" sign.

You may see a line in your Cloud Depot logs that looks like this:

Connection to Autotask successful? Yes. -> (124-10000-60)

How to read the Log Message

That code is a snapshot of your Autotask health at that exact moment. Here is how to translate it into plain English:

  • 124: This is your Current Usage. It means your Autotask database has received 124 API calls in the last hour.

  • 10000: This is your Total Limit. You are allowed up to 10,000 calls per hour.

  • 60: This is the Timeframe in minutes.

In this example: (124-10000-60)

"You have used 124 out of your 10,000 allowed requests in the last 60 minutes. You are well within the safe zone."

Frequently Asked Questions

Why is my usage high even when Cloud Depot isn't syncing? Because this limit is shared across your whole company, other tools might be using the API heavily. If you see your usage constantly sitting near 5,000 or 8,000, checking your other integrations to see if they are running aggressive sync schedules is a good idea.