---
title: Understanding fees for refunded payments
description: Issuing a refund may result in additional fees based on your fee schedule. Please note that the processing fees charged by your gateway & Cloud Depot for the original transaction will still be liable for fees
---

[Skip to content](https://kb.clouddepot.com/knowledge/understanding-fees-for-refunded-payments#main-content)

English

Show submenu for translations

![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png)

- [Read Our Blog](https://blog.clouddepot.com/)

Open main navigation

Close main navigation

- [Read Our Blog](https://blog.clouddepot.com/)
- English
  
  Show submenu for translations
- [Go to clouddepot.com](https://www.clouddepot.com/)

[Go to clouddepot.com](https://www.clouddepot.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en)
2. [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en)
3. [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting)

# Understanding fees for refunded payments

## Issuing a refund may result in additional fees based on your fee schedule. Please note that the processing fees charged by your gateway & Cloud Depot for the original transaction will still be liable for fees

A significant portion of the costs associated with payment processing arises from fees imposed by banks and payment networks, such as Visa and Mastercard. These networks establish the rules governing the fees applicable to refunded transactions. Often, banks and card networks retain the full upfront fee from a refunded payment. Additionally, in certain regions and for specific payment methods, refunds may incur extra charges.

 

- [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content)

    - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started)
    - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup)
    - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting)
- [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content)

    - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started)
    - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices)
    - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay)
    - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal)
    - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges)
    - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways)
    - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting)
- [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en)
- [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content)

    - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero)
    - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask)
    - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa)
- [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en)
- [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en)
- [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en)
- [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content)

    - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status)
    - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support)
- [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en)

- [Read Our Blog](https://blog.clouddepot.com/)

# Cloud Depot

Cloud Depot Help Center

Copyright © 2026, Cloud Depot