These are some of the frequently asked questions regarding Auto Payments
If I activate Auto Payments for a customer, will it also pay any older outstanding invoices?
Yes, when Auto Payments are activated, all outstanding invoices will be automatically processed and paid, in subject to the the payment rules passing.
How often does Auto Payment run?
By default it will run every 24 hours, it will not run at exactly the same time each day. You can request the Auto Payment runs on-demand in our tool under the logs page.
If a Auto Payment fails, will it try again?
For credit card payments, the system will attempt to process the payment again based on the retry policy specified in the customer's profile. However, for Direct Debit or ACH payments, the system will not automatically attempt a retry.
Can a customer turn on/off Auto Payments?
Yes, customers have the ability to enable or disable the Auto Payment option through the customer portal. If you prefer that customers do not have the option to turn off Auto Payments, this setting can be restricted within the customer card.
If a customer has Auto Payments turned on can they manually pay a invoice before its due date?
Yes, if the customer manually pays the invoice through the customer payment portal, we will mark it as paid and reconcile it accordingly, preventing the Auto Payment from processing that invoice. Additionally, if a customer makes a direct payment outside of the RPS and you record it as paid before the due date, the Auto Payment will also not run for that invoice.