This article explains how to cancel a loaded Direct Debit or ACH Payment.
Recurring Payments -> Transactions -> [Select Customer Transaction]
Payments are typically processed by Payrix at 10am AEST and again at 2pm AEST.
In most cases, you can cancel a direct debit or ACH payment if you do so shortly after it has been loaded. If the payment has not yet been picked up for processing by Payrix and is still in the loaded status, you have the option to cancel it.
If the transaction is eligible for cancellation, a message box will appear displaying the cancellation option (as shown in the screenshot below).
If you click on the Cancel Payment button, it will send a request to Payrix to cancel the payment. If the cancellation is successful, the transaction will be marked as Failed. If its not successful the payment will continue and you will need manually refund the customer.
