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High Volume Usage Plans

This article explains how our high usage plans work.

Standard Cloud Depot Autotask to Xero plans include up to 390 sales invoice transactions per Xero account each month.

Because processing high volumes of invoices requires significantly more system resources, accounts that consistently exceed 390 invoices are automatically transitioned to a High Usage plan tailored to their volume and processing speed needs.

What counts toward the limit?

  • Included: Sales Invoices synced from Autotask to Xero.
  • Excluded: Purchase Orders, payments or transactions processed via Recurring Payment Service (RPS).

High Usage Pricing Tiers

High usage tiers are calculated based on your average monthly invoice volume over a rolling 90-day period:

Monthly Invoice Volume (90-Day Avg) Plan Name Price (USD)
391 – 599 High Use 4 $179
600 – 799 High Use 3 $239
800 – 999 High Use 2 $312
1,000+ High Use 1 $360

FAQ

 How can I track my invoice volume? 

You can monitor your invoice activity using our analytics dashboard, which displays a rolling 90-day average of your sales invoice transactions.

 

Can I manually change the plan?

 Once assigned to a High Usage plan, manual online plan adjustments are disabled to ensure account stability. 

What happens if my invoice count drops?

 High usage plan downgrades are not applied automatically. If your volume drops below 390/month and you expect it to stay there, please contact our support team and we will manually transition you back to a standard plan. 

Under what conditions do I get allocated to a high use plan?

At the beginning of each month, we will determine the average number of invoices you have processed over the previous 90 days. If your account exceeds 390 invoice transactions during this period, we will automatically assign you to the pricing plan that best suits your usage.

How the 90-Day Rolling Average Works (Example)

Here is how Autotask to Xero invoice usage is calculated for ABC MSP:

  • January: 290 invoices synced
  • February: 410 invoices synced
  • March: 560 invoices synced

Calculation on April 1st:

(290 + 410 + 560) ÷ 3 months = 420 average invoices/month

Because 420 falls in the 390–599 range, ABC MSP will automatically move to High Use 4 on April 1st.