High usage

This article explains how our high usage plans work.

For every pricing plan we set a generous limit of 390 sales invoice transactions per Xero account, per month, if your account exceeds an average of 390 or greater invoice transactions over a 90 day period your account will automatically be moved into the appropriate high usage plan.

For a number of reasons the overhead to process our customer’s invoices efficiently is resource heavy and customers consuming greater than 390 transactions are utilising significantly higher resources, compared to an average customer, so we need to accurately price both the speed and volume of our product.

Purchase orders are not included in this calculation only sales invoices.

Pricing and Invoice limit

Invoice Limit Plan Name Price
1000+ High Use 1 $328
800 - 999 High Use 2 $284
600 - 799 High Use 3 $218
390 - 599 High Use 4 $163




How do I see how many invoices I have sync’d?

We will have a new analytics portal in our product that will give you your rolling average.

Can I manually change the plan?

Not once you have been placed onto a high use plan online plans changes will be disabled.

What happens if my invoice count drops?

We periodically re-evaluate your invoice count and if your average drops below the 390 invoice limit, for a subsequent 90 days, your account will be placed onto the next lowest plan.

Under what conditions do I get allocated to a high use plan?

On the first of each month we will calculate the average invoice count for the preceding 90 days. If your account exceeds 390 invoice transactions you will be automatically placed on the appropriate pricing plan.

Why do I have to wait 90 days to exit the high usage plan?

We allocate more processing resources to process high usage customers, because we allocated processing resource in advanced for high usage customers we have a 90 day stand down period.

If you forecast that your company will drop below the threshold please contact our support team in advanced of this forecast and we will manually allocate you to a lower plan.

Example - moving onto high usage

ABC MSP usage for the following three months is as follows:

Month Invoice count for month
Jan 290
Feb 410
Mar 560

On the 1st April we calculate that the average usage for the previous 90 days (3 months) is 420 invoices.

On the 1st of April ABC MSP will be moved to high usage plan 4.

Example - moving off high usage

Following on from the example above, ABC invoicing drops in May and stays below 390 average for 90 days. ABC is automatically placed in a lower plan. 

The usage is as follows:

Month Invoice count for month Average 90 calc on 1st of each month
Jan 290 -
Feb 410 290
Mar 560 350
Apr 390 420 (Moved to high usage)
May 200 453
Jun 100 383 (Under 390 average) - 1
July 150 230 (Under 390 average) - 2
August 125 150 (Under 390 average) - 3 
Sep 350 125 (Moved back to instant plan)
Oct 385 208