High usage

This article explains how our high usage plans work.

For every pricing plan we set a generous limit of 390 sales invoice transactions per Xero account, per month, if your account exceeds an average of 390 or greater invoice transactions over a 90 day period your account will automatically be moved into the appropriate high usage plan.

For a number of reasons the overhead to process our customer’s invoices efficiently is resource heavy and customers consuming greater than 390 transactions are utilising significantly higher resources, compared to an average customer, so we need to accurately price both the speed and volume of our product.

Purchase orders are not included in this calculation only sales invoices.

Pricing and Invoice limit

Invoice Limit Plan Name Price
1000+ High Use 1 $328
800 - 999 High Use 2 $284
600 - 799 High Use 3 $218
390 - 599 High Use 4 $163




How do I see how many invoices I have sync’d?

We will have a new analytics portal in our product that will give you your rolling average.

Can I manually change the plan?

Not once you have been placed onto a high use plan online plans changes will be disabled.

What happens if my invoice count drops?

We periodically re-evaluate your invoice count and if your average drops below the 390 invoice limit, for a an extended period of time*, your account will be placed onto the next lowest plan.

You can also email our support team if you believe your account will not exceed 390 transactions again and we will place you onto a lower usage plan manually. 

Under what conditions do I get allocated to a high use plan?

On the first of each month we will calculate the average invoice count for the preceding 90 days. If your account exceeds 390 invoice transactions you will be automatically placed on the appropriate pricing plan.

Example - moving onto high usage

ABC MSP usage for the following three months is as follows:

Month Invoice count for month
Jan 290
Feb 410
Mar 560

On the 1st April we calculate that the average usage for the previous 90 days (3 months) is 420 invoices.

On the 1st of April ABC MSP will be moved to high usage plan 4.

*The current threshold is 24 months or greater.