---
title: How to remove or delete a fault from your console
description: This guide explains how to remove a faulting invoice from your console.
---

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# How to remove or delete a fault from your console

## This guide explains how to remove a faulting invoice from your console.

### Navigate to the Cloud Depot Dashboard widget

![](https://kb.clouddepot.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction5100224507originaljXoKgeDSaBKWm8hPdFa1SsDUDH0tHOyzEQ-3.png)

From the My Accounting Toolbox dashboard page, find the status button in red showing your sync faults. Click on that button to be redirected to the sync screen with a filter of just fault items.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5100224582/original/lcAokgNS9ss_d6ZyKE51x06sGY5688cgHg?1533636810)   
![](https://kb.clouddepot.com/hubfs/Knowledge%20Base%20Import/s3.amazonaws.comcdn.freshdesk.comdatahelpdeskattachmentsproduction5100223995original7QOH8nkacXaOrru4dM346gx2NMtPxgx9Kg-3.png)

### Options to remove or delete the fault button

#### Option 1

a) If you have resolved the issue outside of the Cloud Depot platform and the faulting invoice is now voided in Autotask, then issue a resync by first clicking the *Fault* button then selecting the  *Resync this Invoice* button. This will detect that the invoice has been voided and will change status to Skipped Over.

#### Option 2

You can delete the Invoice line item from our console using the *Delete from Console* button. Please note this will note remove the invoice from Autotask or Xero.

Click on the *Fault* button under status

![](https://kb.clouddepot.com/hubfs/image-45.png)

Click *Delete from Console* button to remove it from your console. This will not void the invoice in Xero or delete the invoice from Autotask.

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5100224746/original/GXqRPJOODB92kKgK7AjpGQmEu0Sk46kVng?1533637050)

![](https://kb.clouddepot.com/hubfs/Knowledge%20Base%20Import/support.clouddepot.comsupportsolutionsarticles5000784807-how-to-remove-or-delete-a-fault-from-your-consolehit-3.gif)

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