Auto Pay won't process the customers invoice

Common reasons why your invoice won't be billed by Auto Pay

Auto Pay isn't set to active in the Customer Card

Check to make sure that Auto Pay is active for the customer.

Invoice hasn't been marked as sent

Auto Pay will not process any invoices that haven't been marked as sent

Invoice due date is greater than todays date

Auto Pay will not process any invoices where the due date is greater than todays date

Invoice has a failed transaction attached to it from the portal

This usually occurs when a customer tries to pay a invoice(s) in the customer portal but the card is declined.

Once a card has failed in the portal the transaction is locked (and any invoices associated with it) so it won't be picked up by RPS schedule, this is by design to allow the customer time to fix the issue manually and re-try in the portal. To unlock the transaction and allow RPS to bill the invoice(s) click on the failed transaction and delete the transaction.