---
title: Sync History Option
description: This article explains how the sync invoice history options works
---

[Skip to content](https://kb.clouddepot.com/knowledge/sync-history-option#main-content)

English

Show submenu for translations

![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png)

- [Read Our Blog](https://blog.clouddepot.com/)

Open main navigation

Close main navigation

- [Read Our Blog](https://blog.clouddepot.com/)
- English
  
  Show submenu for translations
- [Go to clouddepot.com](https://www.clouddepot.com/)

[Go to clouddepot.com](https://www.clouddepot.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en)
2. [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en)
3. [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup)

# Sync History Option

## This article explains how the sync invoice history options works

When setting up Cloud Depot for the first time, it is essential to define a sync history that aligns with your needs. You may begin with a shorter sync history period to prevent the import of unnecessary historical invoices.

However, once your sync is established and functioning smoothly, it is advisable to extend the sync history to at least 30 days. This extension is vital, as it allows the system to backfill and retrieve any missing invoices in the event of disruptions to your sync, such as disconnections from Xero or issues with Autotask credentials. 

If a disruption occurs and your sync history is set to a shorter duration, there is a risk that the sync may not capture any missing invoices. To mitigate this issue, it is recommended to extend the sync history to at least 30 days.

![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Dec-10-2024-03-12-41-2993-AM.png?width=979&height=335&name=image-png-Dec-10-2024-03-12-41-2993-AM.png)

#### **To change the setting in Cloud Depot**

Autotask to Xero -\> Configuration -\> Xero Options

![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Dec-10-2024-12-59-19-8955-AM.png?width=688&height=389&name=image-png-Dec-10-2024-12-59-19-8955-AM.png)

 

- [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content)

    - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started)
    - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup)
    - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting)
- [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content)

    - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started)
    - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices)
    - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay)
    - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal)
    - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges)
    - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways)
    - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting)
- [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en)
- [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content)

    - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero)
    - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask)
    - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa)
- [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en)
- [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en)
- [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en)
- [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content)

    - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status)
    - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support)
- [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en)

- [Read Our Blog](https://blog.clouddepot.com/)

# Cloud Depot

Cloud Depot Help Center

Copyright © 2026, Cloud Depot