--- title: Xero account code issues with zero amount line items description: Zero rated line-items account code in Xero is either missing or incorrectly assigned. --- [Skip to content](https://kb.clouddepot.com/knowledge/xero-account-code-issues-with-zero-amount-line-items#main-content) English Show submenu for translations ![CoudDepot\_LOGO\_RGB.png\]](https://kb.clouddepot.com/hs-fs/hubfs/CoudDepot_LOGO_RGB.png?height=40&name=CoudDepot_LOGO_RGB.png) - [Read Our Blog](https://blog.clouddepot.com/) Open main navigation Close main navigation - [Read Our Blog](https://blog.clouddepot.com/) - English Show submenu for translations - [Go to clouddepot.com](https://www.clouddepot.com/) [Go to clouddepot.com](https://www.clouddepot.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Cloud Depot Knowledge Base](https://kb.clouddepot.com/knowledge?hsLang=en) 2. [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en) 3. [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) # Xero account code issues with zero amount line items ## The GL mappings in Cloud Depot are configured correctly, and the audit report aligns with the appropriate account codes. However, the zero rated line-items account code in Xero is either missing or incorrectly assigned. An invoice sent through the API with a line-item value of zero will have its account code automatically removed by the Xero API. However, if you later edit the invoice in Xero, it may default to a different account code. This can create a misleading impression of a mapping issue within Cloud Depot.   **You can test this behaviour in the Xero web app by following this simple example below.** Step 1. Create a test draft invoice that includes two line items, ensuring that the second line item has a price of zero and is assigned an account code that differs from your default account code. Then save and close the invoice. ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Feb-18-2025-06-14-08-2587-AM.png?width=1198&height=206&name=image-png-Feb-18-2025-06-14-08-2587-AM.png) Step 2. After saving the draft invoice and closing it, when you re-open the invoice, you will notice that the account code for the second line item has reverted to the default account code. ![](https://kb.clouddepot.com/hs-fs/hubfs/image-png-Feb-18-2025-06-14-41-4631-AM.png?width=1210&height=218&name=image-png-Feb-18-2025-06-14-41-4631-AM.png) **Why does Xero handle zero line items in this way?** This occurs because Xero handles line items with a value of zero differently from standard line items in its financial reporting processes. To verify that this behavior is not a bug, we consulted with the Xero API team, who confirmed that this is consistent with the functionality observed in the Xero web interface. Below is the response from the Xero API Team *This is just following what happened in the Xero web interface.* *If you created an invoice directly in the Xero web interface and one of the line items will have a zero amount, the account info will be removed once the invoice is approved.*   - [Product - Autotask to Xero](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#getting-started) - [Setup](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#setup) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-autotask-to-xero?hsLang=en#troubleshooting) - [Product - Recurring Payment Service (RPS)](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#main-content) - [Getting Started](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#getting-started) - [Customers & Invoices](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customers-invoices) - [Payment Rules & Auto Pay](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-rules-auto-pay) - [Customer Portal](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#customer-portal) - [Surcharges](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#surcharges) - [Payment Gateways](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#payment-gateways) - [Troubleshooting](https://kb.clouddepot.com/knowledge/product-recurring-payment-service-rps?hsLang=en#troubleshooting) - [Product - HostedPay](https://kb.clouddepot.com/knowledge/product-hostedpay?hsLang=en) - [Integrations](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#main-content) - [Xero](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#xero) - [Autotask](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#autotask) - [HaloPSA](https://kb.clouddepot.com/knowledge/integrations?hsLang=en#halopsa) - [Support, security & updates](https://kb.clouddepot.com/knowledge/support-security-updates?hsLang=en) - [Billing and Accounting](https://kb.clouddepot.com/knowledge/billing-and-accounting?hsLang=en) - [Setting up Cloud Depot](https://kb.clouddepot.com/knowledge/setting-up-cloud-depot?hsLang=en) - [Cloud Depot Status and Contacting Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#main-content) - [View Service Status](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#view-service-status) - [Support](https://kb.clouddepot.com/knowledge/cloud-depot-status-and-contacting-support?hsLang=en#support) - [Sync Customization Documentation](https://kb.clouddepot.com/knowledge/sync-customization-documentation?hsLang=en) - [Read Our Blog](https://blog.clouddepot.com/) # Cloud Depot Cloud Depot Help Center Copyright © 2026, Cloud Depot