In Autotask, there are Accounts (Companies) and Contacts. Xero doesn't support this, so we send across the Account details and pick the first Contact the API gives us to sync across.
To force a specific contact's details to be sent for the Account into Xero, do the following:
Under admin > Features & Settings -> Select User-Defined Fields
Now select the Contacts Tab
Then click the New button
Now using the example below fill in the details - leave default value and variable name blank
- Name = Position
- Active = Ticked
- Field Type = Text (Single Line)
Now your UDF is setup, you can now apply the "Accounts" position to your contact.
From the Autotask CRM, find your Account - in the example below we are using ABLE.
Click the link to bring up the Account window.
Click on the more toggle > then select Contacts
Find the contact that you want to send invoices to in Xero. Please only apply this to 1 contact per account.
Right click and select Edit Contact
Select the User Defined tab and enter the word Accounts under Position. Click save and you are done!