Your invoice won’t sync with the error message “Invoice Amounts do not match”
Background:
Before an invoice is sync’d into Xero our tool will do a comparison between the two platforms. If the amounts are different by the maximum rounding difference (3.00) the sync will fault and require further investigation.
How to resolve option 1 (Most likely)
There is a permissions issue with the Autotask API user you have configured for Cloud Depot.
The most common reason is the Cloud Depot Autotask API doesn’t have all the permissions necessary to download all the billing items from your Autotask account.
Once you have updated the permissions, please resync the invoice
How to resolve option 2 (less common)
Autotask had not finished attaching all billing items to the invoice, but still permitted processing to proceed.
Occasionally, Autotask may not return all billing items during the sync process. This typically occurs if our sync initiates the download before Autotask has fully completed invoice processing.
Try res-syncing the invoice to see if that resolves the issue.
How to resolve option 3 (less common)
Your invoice contains service adjustments that are combined within a single entry.
If your Autotask invoice includes service adjustments—for example, negative quantities with a positive line item total—please note that Xero does not support negative quantities. Our sync tool attempts to correct this, but in some cases, the adjustment may affect the total calculation and trigger an audit failure. If you encounter this situation, contact our support team. We can enable service adjustment support on your account, which will automatically set negative quantities to 1 to ensure successful synchronization. This option is not enabled by default, as our support team must first review the request to confirm it addresses the underlying issue.
If you have any further issues, please contact our support team.