Your invoice won’t sync with the error message “Invoice Amounts do not match”
Before an invoice is sync’d into Xero our tool will do a comparison between the two platforms. If the amounts are different by the minimum rounding difference (3.00) the sync will fault and require further investigation.
Why does this happen?
The most common reason is the Cloud Depot Autotask API doesn’t have all the permissions necessary to download all the billing items from your Autotask account.
How to resolve option 1 (Most likely)
Ensure the API is setup to have full access to all Line of Business on your account, please see step 5 from the KB here.
Once you have updated the permissions, please resync the invoice
How to resolve option 2 (less common)
Autotask wasn't able to provide all the billing items during a sync time. Try res-syncing the invoice to see if that resolves the issue.
If you have any further issues, please contact our support team.